Resource Library

Free Starter Resources

Consultation Score card

Score your last 5 client consultations to see where your consultations could improve.

CONSULTATION FORM

A comprehensive consultation form for all service and home care recommendations.

10 Statements to create positive intent at the start of your consultation

The first sixty seconds of a consultation set the emotional temperature of the entire appointment. These ten statements establish trust, partnership, and certainty — before you ever pick up your scissors.

STATEMENTS LIST NOTES

A Notes page for you to write down a list of statements to use in your consultations to create intent.

10 Open-Ended Questions to Let Your Client Open Up About Their Hair Needs

Closed questions get you answers. Open questions get you the truth. These ten questions invite your client to talk — about their history, their habits, and how they actually want to feel — so your plan is built on reality, not guesswork.

OPEN ENDED QUESTIONS

A notes page for you to write down a list of open ended questions to ask your clients in a consultation.

10 Closed-Ended Questions to Get to the Point When Time Is Limited

Open questions build the relationship. Closed questions build the plan. When the column is full and the clock is running, these ten questions get you accurate answers fast — without the client ever feeling rushed.

CLOSED ENDED QUESTIONS

A notes page for you to write down a list of closed ended questions to ask your client in a consultation.

10 Phrases That Close the Consultation with Certainty

A great opening means nothing if the consultation trails off into uncertainty. These ten phrases move the conversation from discovery to decision — confirming the plan, prescribing the home care, closing the rebook, and sending your client to the chair with total confidence in what’s about to happen.

Brendan's reading list

I love reading and it's helped me throughout my career, this is a list of books that I think would be helpful for hairdressers to read, specially if you're a salon owner.

TEXTURE ANALYSIS FORM

A curl guide and texture analysis form with examples of hair texture from 1A to 4C for curl experts to asses their client's hair.

SUCCESS CHECKLIST

A checklist to get ready for the day and to get you into good habits for long term success.

ACTION PLAN

A noted page for you to write down your action plan, your to do list, to get you implementing positive changes.

REFERRAL CARD

A page to give your existing clients to refer their friends and family to you.

NOTES PAGE

A page to make any form of notes.

Pro Masterclasses & Workshops

The Consultation Connection

The Hairdresser's Guide to the Ultimate Consultation FREE TO READ ON THE CONSULTATION CLUB PRO SUBSCRIPTION

The Form Pack

All the forms in The Consultation Connection for you to use in your salon.

THE BLAINE METHOD *TM

A facial shape analysis method and tool to create bespoke haircuts and colour using the Blaine Method *TM. A unique way of consulting with clients to understand their needs and how they feel about their personal image, without putting them in a category. Created by Brendan Blaine Palmer.

HAIR CARE PRESCRIPTION FORM

A consultation tool and home hair care recommendation form for stylist to give to their clients after recommending the correct home care to maintain their hair at home.

COLOUR CONSULTATION FORM

A consultation form specifically for colour clients that includes, target shade, colour history, hair condition, technical formula, quote section, home care and maintenance.

COLOUR ANALYSIS FORM

A from for you to do colour analysis with your client, including depth, undercoat/ tone, distribution of pigment, levels of lift, white / grey hair, porosity, elasticity, skin tone and eye colour.

TECHNICAL COLOUR FORMULA FORM

A from for the professional colourist to asses the starting point, determine the target shade, which method and products to use and ultimately create a bespoke colour formula for your client.

SCALP CHECKLIST

A checklist to identify scalp issues that your client may have and what treatments and products to recommend.

EXTENSION CONSULTATION FORM

A form to do a consultation for a client that wants to have extensions. Rate length, volume and colour, recommend the right service, maintenance and home care, then quote .

WEDDING CONSULTATION FORM

A Professional consultation form for bridal stylists to gather all the details of the big day, formulate a plan, a hair health, colour and styling road map to create a beautiful, stress free day to remember.

The consultation club tracker printable

A tracking sheet to track your performance as you implement new consultation steps.

Elite Mentoring & Live Sessions

Mystery Shopper Scorecard

The Consultation Club uses this resource to score salons on their service and consultations when signing up for Elite.